Frequently Asked Questions

By making a record, you'll gain the capacity to associate with 2 million home experts, join a network of 5 million property holders, see the entirety of the pictures on the site, bookmark your preferred organizations, compose surveys, monitor your messages, and increase qualification to win month to month prizes.

Snap the "Join" button in the route and a spring up window will show up. Utilize your email, Facebook record or Google record to make a profile. In the event that you decide to join utilizing your email address, you should likewise make a showcase name and secret key. Snap "Join VivaHomePros" and you are good to go.

Visit the Forgot Your Password? page, enter your email address, and snap the "Reset Password" button. VivaHomePros will send you an email with straightforward directions to make another one. In the event that you don't get the email immediately, return in no time flat or check your garbage/spam envelope.

To make an impression on an organization, if it's not too much trouble visit their posting on and snap the "Message" button beneath the organization's name or utilizing the catches on the correct side of the page. From here, you will have the option to arrive at the organization by means of email through VivaHomePros' interior informing framework.

In the event that you might want an audit an organization that isn't yet recorded on VivaHomePros, first sign in, at that point click the "Survey A New Company" connect on the Write A Review page or go straightforwardly to this page. The organization's name, your postal, their classification of work and telephone number are completely required data. You may likewise add an email address to help with the check procedure VivaHomePros takes while including new organizations. It can take as long as 24 hours to include another organization.

Star Score is the new scoring framework for VivaHomePros. Already, the organization's score depended on the normal rating from all audits. We have now refreshed our scoring framework to consider the four fundamental elements encompassing surveys: Rating, Recency, Reputation and Responsiveness. These four variables are gone through our advanced calculation to create the organization's general Star Score. To discover increasingly about Star Score and why you can confide in it, look at our Trust page.

The VivaHomePros for Business App brings a considerable lot of the highlights of your VivaHomePros profile to your pocket. The Request A Review include permits you to demand an audit from your client by entering their telephone number and email address. The framework will send your customer an instant message with a connect to audit and catch up with an email 24 hours after the fact if no reaction is gotten.

To compose an audit, click the "Compose A Review" button in the top route or in the blue catch interface gave from an organization's posting. On the off chance that you are not coming straightforwardly from an organization's posting page, type the name of the organization you need to survey in the pursuit bar. On the off chance that the organization isn't recorded, if it's not too much trouble see the "How would I include an organization" FAQ on this page. You will be approached to give a star rating (out of 5) for both fulfillment with the organization's work and your likeliness to suggest the organization. You should likewise give a title, an incentive for the expense (or affirmation you paid for the administration), and a depiction of the work (of at any rate 30 words). You may likewise transfer photographs to show their work, and decide to post the audit secretly. When you have tapped the "Submit Review" button, you can anticipate that it should be posted inside 48 hours of its culmination, given that it passes Review Guidelines. It would be ideal if you see our Review Guidelines for additional subtleties.

Each and every survey on our site experiences a thorough confirmation and screening process. VivaHomePros begins by requiring substantial certifications to guarantee that the entirety of our property holders and their cases are authentic. Submitted audits are then gone through a mind boggling check and screening process that utilizes various profoundly specialized misrepresentation identification calculations to evacuate entries with dubious action. At that point, an individual from of our Content Team audits the accommodation to guarantee that it has passed the entirety of our necessities before it is distributed to an organization's posting. Organizations are allowed to challenge surveys that they think don't have a place with them and those audits are then reconsidered. On the off chance that they are from real property holders, they are kept up. If you don't mind see our Review Guidelines for additional subtleties.

To guarantee the uprightness of the substance, all audits are gone through a thorough confirmation and screening process. This procedure take as long as 48 hours to finish. When your survey has finished this procedure, you will be told.

Property holders are permitted to audit a solitary organization a limit of multiple times ever and close to once at regular intervals. This is done to keep up the trustworthiness of the substance and guarantee that a posting isn't soaked by one property holder. There is no restriction on what number of various organizations a property holder can audit.

To alter your audit, if it's not too much trouble sign in to your VivaHomePros account, click your profile picture in the route and continue to the client dashboard. From that point you will see the "Audits" segment, which has a rundown of the entirety of your surveys. You can click "Alter Review" and roll out any improvements you like. Likewise, on the off chance that you are signed in, you can likewise visit the posting of the organization you made your audit, discover your survey, and snap the "Alter Review" catch to roll out any improvements you like. In the event that I return and alter an endorsed survey, will it be directed once more? Indeed, all changes of any audit will be re-screened to guarantee it passes our survey rules.

To erase a survey, if you don't mind send us an email at and VivaHomePros will evacuate the audit for your benefit. In the event that you are being harassed or compelled to do as such in any capacity, if it's not too much trouble let us know - VivaHomePros takes the wellbeing and protection of our clients truly and is focused on keeping up the uprightness and nature of the substance on our site. VivaHomePros is moving in the direction of an answer that will permit clients to alter and expel audits through their dashboard that will catch that data.

There could be various potential reasons that your audit didn't meet's rules. See beneath to decide whether your survey can be altered for re-endorsement. Surveys can be dismissed for the accompanying reasons: ● Language: The survey contains wrong language or individual assaults. ● Length: Your audit must be at any rate 30 words long. ● Company Initiated: The audit has been composed by the organization themselves. ● No Contract: The audit was for a gauge, flake-out, or showroom collaboration that didn't bring about a buy or contracted help. ● Relevance: The audit was for an item or administration that isn't a piece of the home improvement class and isn't viewed as applicable substance for our clients. ● You yourself have not recruited the organization yet are composing an audit on a vocation done at a companion or neighbor's home, or a statement. ● Other Companies: The audit makes reference to contender's names or other organization names. ● Names: Your audit contains complete names (last names) ● Litigation: If at present in case with an organization in regards to work. For this situation we ask that you please hold up until the case procedure is finished before presenting your survey.

Since an exchange didn't occur, there is no substantial way (for example a receipt) for a customer or organization to demonstrate that an association happened between the two. These audits are not distributed on organization postings.

Composing a negative survey benefits different clients of the site by telling them the issues you may have had with the organization. A negative audit likewise tells the organization when they have an unsatisfied client. Organizations can react to surveys so they can ideally make the circumstance right. At the point when you compose a negative survey, clarify what you were neutral with and what you wish the organization had done another way. Consider what you would have gotten a kick out of the chance to know before employing the organization. For whatever length of time that your contrary survey is honest and doesn't criticize, defame or actually assault the organization or its workers, you should feel great composing a negative review